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3 Top Tips for Service Requests

You’ve invested in quality cleaning equipment to keep your facility in safe, presentable, spotless condition. If something goes wrong with your machine, your cleaning schedule could fall behind. When your floors are dirty, your business’s image could suffer, and it could even mean that your workforce, customers and visitors are less safe.

1. Make sure you don’t just need to replace the squeegees or brushes
If your cleaning machinery is not working as well as it should be, it may not be that there’s anything wrong with it. In fact, a service call may not be what it needs at all. Quite often, if cleaning performance is compromised, it’s simply because the brushes or squeegees are worn out. Waiting for a service call could mean keeping the machine out of operation unnecessarily.

2. Keep up with preventative maintenance
The less frequently you have to arrange a service call, the more uptime your equipment will provide. Caring for your machines properly keeps your facility’s cleaning schedule on track, your cleaning teams productive and the Tennant service tech away.
  • Keep batteries charged and maintained (see Battery tips here​) as described in the manual
  • Check filters to make sure they’re clean and free of debris
  • Make sure the right consumables are being used on the right machines

3. Be specific when booking your service call to save time
Calling a service department and saying “Our machine is broken” or “We need a new part” is way too vague to be meaningful. The more specific you can be, the sooner you will reach the right person who can action your service request, and you won’t be asked to call back with more details. Also, when the techs are well informed, they can arrive for the service call armed with the right parts and equipment to get your machine back in operation without further delay. Be prepared with as much detail as possible:
  • Machine make, model and serial number
  • Any warranty agreement that’s in place
  • The nature of the problem

We know, it can be tempting to call up and request a service, thinking it’ll be the quick fix to your cleaning equipment problems. But if your problem is not actually a breakdown, you don’t want to waste time chasing something that won’t actually be the solution. 

Tennant Company is a recognized leader in designing, manufacturing and marketing solutions that help create a cleaner, safer, healthier world. With a vision to become a global leader in sustainable cleaning innovation that empowers our customers to create a cleaner, safer and healthier world, Tennant creates solutions that are changing the way the world cleans. Tennant products include equipment used to maintain indoor and outdoor surfaces, as well as TennantTrue® financing solutions, equipment parts, service, and maintenance to help ensure superior cleaning performance from your Tennant machines.

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